Cake & Wedding Cottage

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Customer Service

 

Shipping & Delivery

Delivery: We ship USPS or UPS (if you need next day, or air call us to price your order for special shipment!). Most orders are shipped within 3 business days depending on location (Mon. thru Fri., excluding holidays), sooner if possible. However, during the year end holiday season rush (Nov/Dec), it may take an additional day or two to ship your order. Please note that UPS will not ship to PO Boxes -- we must have a street address.

Warm Weather Shipping: During warm weather (usually May through September) we recommend chocolate be shipped via "Next Day Air" to Southern states/regions, and "2nd Day Delivery" for all others. This may result in additional ship charges (don't worry, we'll let you know beforehand). We'll also advise you of arrival times and someone must be there to sign for the package. Please be advised we may have to hold shipment to avoid weekend or holiday delays, but if so, we WILL advise you in advance! Note that properly handled, chocolate may be melted and remelted many times without impacting the quality. It is not at all necessary that it be shipped in an expedited way unless actual melting temperatures are anticipated. If some softening/sticking of the chocolate occurs, this will not impact the quality.



 

Out of Stock Items

If we are “out of stock” on any particular item(s), the order will be held if we feel the “out of stock” item(s) can be obtained within 3-4 days. Please allow time for us to completely fill your order. If we find there are extensive delays regarding your order, we will contact you by telephone or email. There will be times when we have tried to obtain an out of stock item and we are simply unable to do so due to supplier difficulties. In this case, the out of stock item(s) is canceled and will not be shipped at a later date. If you still wish to receive the item(s), please re-order the times in 2-3 weeks. If a re-order is placed, shipping charges will apply again.



 

Returns & Replacements

 

All returns must be pre-authorized by the customer service department between the hours of 10 a.m. to 5 p.m. Monday- Friday EST

If a return has been pre-authorized, it must be returned within 2 weeks of when the order was originally received. All original packaging must accompany item(s) returned and damaged items must be reported within 2 days of receipt of delivery.

There will be NO refund on original shipping charges as well as return shipping charges.

Food products may NOT be returned. Chocolate or coating that is sent in warm weather may melt in shipping. If it has melted into a chunk, simply remelt and use. Order chocolate and food products in warm months at your own risk.

Wedding Cake Tops , veils, and headpieces may not be returned

There may be a 20% retstock charge on items returned.

please feel free to call us, 410-529-0200.



 

Payment

Cake & Wedding Cottage accepts Visa, Amex, Master Card and Discover.



 

Privacy & Security

This is the web site of Cake & Wedding Cottage, Inc..

Our postal address is
Cake and Wedding Cottage
7670 Belair Rd.
Baltimore, MD 21236

 

We can be reached via e-mail at sales@cakeandweddingcottage.com
or you can reach us by telephone at 410-529-0200

Information we collect. We collect the domain name and e-mail address (if you provide it) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, and used by Cake & Wedding Cottage personnel to provide support for our internal operations and to contact consumers for marketing purposes. We do not share your information with any third party, for any reason.

Use of cookies. We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

Email Address. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. We do not share your email address with any third party, for any reason.

Postal Address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address.We do not share your postal address with any third party, for any reason.

Telephone Number. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.We do not share your telephone number with any third party, for any reason.

Changes to this Policy. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Security. We always use industry-standard 128-bit encryption technologies when transferring and receiving consumer data exchanged with our site.

 

 
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